19bet's Privacy Policy

1. Introduction & Scope

19bet ("we", "us", "platform") is a digital platform providing online betting and casino services in Bangladesh. When you use the 19bet website, create an account, or use any of our services, this privacy policy comes into effect between you and us.

The purpose of this policy is to clearly inform you about what types of information we collect, why we collect it, how we store it, and what steps we take to protect your information. 19bet uses SSL encryption technology to keep all your information secure.

2. Information We Collect

19bet only collects information that is necessary for the smooth operation of our services, ensuring legal compliance, and improving your experience. We divide the information we collect into the following two categories.

2.1 Personally Identifiable Information

During account registration and identity verification, we may collect the following information:

• Full name and date of birth (for age verification — confirming 21+)
• Email address and mobile number
• Residential address
• National ID card or passport details (where applicable)
• Financial transaction information (related to bKash, Nagad, Rocket, Upay, or bank transfers)

2.2 Technical & Behavioral Information

When you use 19bet, certain technical information is collected automatically:

• IP address and device type
• Browser type and operating system
• Time and duration of visits to the platform
• Pages visited and features used
• Cookies and session data

3. Purpose of Data Collection

19bet does not collect any information unnecessarily or excessively. There is a specific and legitimate purpose behind each piece of information collected, which is detailed below.

3.1 Service Operations

• Creating and managing your account
• Processing deposit and withdrawal transactions
• Providing bonus and promotional benefits
• Managing the VIP program and rewards

3.2 Security & Compliance

• Preventing fraud and unauthorized access
• Ensuring age verification (21+)
• Complying with Anti-Money Laundering (AML) policies
• Ensuring account security

3.3 Service Improvement

• Providing a personalized experience based on your preferences
• Improving the platform's functionality and design
• Identifying and resolving technical issues
• Raising the standard of customer service

3.4 Communication

• Sending transaction-related notifications
• Issuing account security alerts
• Providing customer support
• Sharing promotional information with your consent

4. Data Storage & Security Measures

To ensure the security of your information at 19bet, we apply industry-standard technical and administrative security measures. The SSL (Secure Socket Layer) encryption used on our platform keeps all transmission of your information completely secure.

The security measures we have in place are:

• All data transfers are secured through 256-bit SSL encryption technology
• Passwords are stored using encryption and secure hashing methods
• Firewall and access control systems are in place to prevent unauthorized access
• Regular security reviews and audits are conducted
• Only authorized personnel have access to the information they need
• Data backup and recovery systems remain active

5. Sharing Information with Third Parties

19bet never sells your personal information or transfers it to third parties without authorization. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted third parties for payment processing, technical infrastructure, and customer support. These partners only have access to limited information for contracted purposes and are bound to comply with our privacy policy.

5.2 Legal Obligations

In the case of a court order, government directive, or legal requirement, we may provide relevant information to the appropriate authorities. In such cases, we always supply only the minimum information necessary.

5.3 Business Transfers

If for any reason there is a change in the ownership or management of 19bet, users will be properly notified prior to the change and the protections of this policy will continue to apply.

6. Cookies & Tracking Technologies

Cookies and similar technologies are used on the 19bet website. Cookies are small data files stored in your browser that help improve the functionality of the platform.

We use the following types of cookies:

• Essential cookies: Required to maintain login sessions and ensure security
• Functionality cookies: Used to remember your preferences and language settings
• Analytics cookies: Used to monitor and improve platform usage

You can disable cookies at any time from your browser settings. However, disabling certain essential cookies may cause some features of the platform to not work properly.

7. Data Retention Period

19bet retains your personal information only for as long as it is needed to provide the service or to fulfill legal obligations.

• Information for active accounts is retained for as long as the account remains open
• Transaction records are retained for a specific period as required by law
• Even after an account is closed, limited information may be kept for fraud prevention and legal reasons
• You can remove yourself from marketing communications at any time

8. Privacy of Minors

19bet's services are for persons aged 21 and over only. We do not collect information from minors under any circumstances. If a user is identified as a minor during the age verification process, their account will be closed immediately and the collected information will be deleted.

If you believe that a minor's information is in our system, please contact us immediately at [email protected].

9. Changes to This Policy

19bet may update this privacy policy from time to time. When changes are made, the following steps will be taken:

• The updated policy, including the date of change, will be published on this page
• Registered users will be notified by email for significant changes
• Continuing to use the platform after changes are made will be considered as acceptance of the new policy

We recommend that you review this page regularly, especially when you are about to use a new service on 19bet.