19bet Terms and Conditions

1 General Introduction & Acceptance of Agreement

19bet (hereinafter referred to as "Platform", "we" or "us") is an online betting and casino service provider. These Terms and Conditions ("Agreement") form a legally binding contract between you and 19bet.

By using our website, creating an account, or using any service, you acknowledge that you have read, understood, and agreed to these terms in full.

These terms apply together with 19bet's Privacy Policy and Responsible Gaming Policy. Those documents form an integral part of this Agreement.

2 Eligibility Requirements & Account Registration

2.1 Age Requirement

To open an account and use the service on 19bet, you must be at least 21 years of age. Creating an account for minors is strictly prohibited. We may request supporting documents to verify age at any time and reserve the right to immediately close any account belonging to a minor.

2.2 One Person, One Account Policy

Each person may create only one account. Operating multiple accounts on behalf of the same individual or household will be treated as bonus abuse and fraud, and may result in the closure of all associated accounts.

2.3 Accuracy of Account Information

All information provided at registration — name, date of birth, mobile number, address — must be complete and accurate. Providing false information may result in account cancellation and forfeiture of deposited funds.

2.4 Account Security

• It is entirely your responsibility to keep your login credentials (username and password) confidential.
• If you suspect unauthorised access to your account, notify us immediately at [email protected].
• Managing an account through a third party is not permitted.
• Use a strong password and change it regularly.

3 Identity Verification (KYC) Process

19bet follows a Know Your Customer (KYC) process to ensure a safe and transparent service. We may request identity verification documents in the following circumstances:

• At any time after account registration
• When a request to withdraw a significant amount is made
• When unusual activity is observed on an account
• When verification of a bonus claim is required

Accepted documents include: National Identity Card (NID), passport, driving licence, and a recent utility bill. Withdrawals may be put on hold until the verification process is complete.

4 Deposits, Withdrawals & Payments

4.1 Accepted Payment Methods

19bet currently supports the following payment methods:

4.2 Withdrawal Terms

• Withdrawal requests may only be made using the same method through which the deposit was made.
• Bonus funds may not be withdrawn before the applicable wagering requirements have been met.
• Large withdrawals may be delayed if account verification has not been completed.
• Processing times may vary due to technical issues or security reviews.

4.3 Third-Party Payments Prohibited

Deposits or withdrawals using a mobile banking or bank account registered in another person's name are not permitted. Deposits and withdrawals must be made using the account holder's own payment method.

5 Bonuses, Promos & Rewards

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. Examples of how the bonus works:

• Deposit ৳1,000 and receive ৳1,000 bonus — total balance ৳2,000
• Deposit ৳12,000 or more and still receive a maximum bonus of ৳5,000 — total balance ৳17,000

5.2 Wagering Requirements

A 25x wagering requirement applies when a bonus is accepted. Wagering is calculated on the bonus amount only; the deposit is not included.

5.3 General Bonus Rules

• Each bonus offer has a specific validity period; any unused bonus will be cancelled once it expires.
• Bonus abuse, arbitrage betting, or any form of system exploitation is against the rules.
• 19bet reserves the right to modify, suspend, or cancel any bonus offer at any time.
• A promotional offer may not be claimed more than once.

5.4 VIP Program

Regular players can participate in 19bet's three-tier VIP program:

• Bronze: up to 0.4% weekly cashback
• Silver: up to 0.8% weekly cashback
• Gold: up to 1.2% weekly cashback

Progression to a higher tier depends on your active participation and betting history on the platform. VIP benefit details are published separately and are subject to change.

6 Betting Rules

6.1 General Betting Rules

• Once confirmed, a bet cannot be changed or cancelled.
• 19bet's decision on determining outcomes will be considered final.
• 19bet reserves the right to review and void bets placed due to a technical error.
• Bets placed on clearly incorrect odds may be voided.

6.2 Sports Betting

The following applies when placing bets on cricket, football, kabaddi, and other sports:

• If a match is cancelled or left unresolved, the related bet will be refunded.
• In in-play betting, bets placed late may be voided for technical reasons.
• Bets placed by exploiting match-fixing or information leaks may result in voiding and account suspension.

6.3 Casino Games

All casino games on 19bet are operated by third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt). Outcomes are determined impartially using RNG (Random Number Generator) technology.

7 Prohibited Activities

The following activities are strictly prohibited on 19bet and may result in account cancellation and forfeiture of associated funds:

• Creating multiple accounts to abuse bonuses
• Opening an account using a false or another person's identity
• Applying bonus arbitrage or any other fraudulent strategy
• Attempting unauthorised access to the platform's software or database
• Using automated bots or scripts to conduct betting
• Using the platform for money laundering or illegal financial activity
• Placing bets using insider information or insider knowledge
• Harassing or defrauding other users

8 Responsible Gaming Policy

19bet is committed to the wellbeing of its users. We provide the following tools:

• Deposit Limits: Set a maximum limit on daily, weekly, or monthly deposits.
• Session Limits: The option to be automatically logged out after a set period of time.
• Self-Exclusion: Temporarily deactivate your account for a set period.
• Reality Check: View a summary of your play history and spending.

To learn more about responsible gaming, visit our Responsible Gaming page.

9 Data Privacy & Protection

Your personal information is collected, stored, and processed in accordance with 19bet's Privacy Policy. We use SSL encryption technology to keep your information secure.

We do not sell your personal information to third parties. However, information may be shared in the following circumstances:

• Trusted partner organisations that assist in providing the service (such as payment processors)
• Law enforcement agencies where required to meet legal obligations
• For the purpose of preventing fraud and money laundering

To read the full privacy policy, visit our Privacy Policy page.

10 Limitation of Liability

To the maximum extent permitted by applicable law, 19bet is not liable for the following:

• Issues caused by internet disconnection, power outages, or your device
• Technical errors in third-party game software
• Losses caused by unauthorized access to your account (if you yourself disclosed your security information)
• Force majeure events — natural disasters, cyberattacks, or government orders
• Financial losses resulting from gaming — the responsibility for decisions is entirely yours

19bet is committed to providing the highest quality of service. In the event of technical issues, we try to resolve them as quickly as possible.

11 Right to Amend Terms and Conditions

19bet reserves the right to modify, add to, or cancel these terms and conditions at any time. In the event of changes:

• Users will be notified of significant changes via email or through the platform.
• Updated terms and conditions will be considered effective from the date of publication.
• Continuing to use the platform after changes means accepting the new terms and conditions.
• If you disagree with the new terms and conditions, you may request to close your account.

It is recommended to visit this page regularly to stay informed about changes.

12 Account Suspension and Closure

12.1 Closure by 19bet

We may suspend or permanently close an account for the following reasons:

• Any violation of these terms and conditions
• Providing false information or identity fraud
• Bonus abuse or fraudulent activity
• Failure to complete KYC verification or non-cooperation
• As part of compliance with legal or regulatory requirements

12.2 Closure by the User

You may request account closure at any time by contacting [email protected]. Any remaining real money balance (excluding bonuses) will be withdrawable before the account is closed, provided wagering conditions have been met.

13 Dispute Resolution Process

In the event of any dispute or complaint, we follow the process below:

1. Initial Contact: Report your issue to [email protected] or via live chat. Please include a detailed description and any relevant screenshots.
2. Review: Our support team will review your complaint and gather the necessary information.
3. Resolution: We will work to reach a fair resolution as quickly as possible.
4. Final Decision: The decision of the 19bet management board regarding the dispute will be considered final.

For disputes concerning game results, bet amounts, or account transactions, our server log data will be used as the definitive reference.

14 Contact and Support

If you have any questions about these terms and conditions or need support, please contact 19bet:

• Live Chat: Speak with us directly 24/7 through the platform
• Email: [email protected] (support available in both Bengali and English)

Our support team is at your service seven days a week, twenty-four hours a day.